Shipping policy

Order Processing
Every order placed on our store is handled with priority. Orders are processed within 1-2 business days. Once your order is shipped, you will receive a confirmation email with your tracking number so you can follow your parcel in real time.

Shipping Speed
After processing, delivery times are generally 8 to 10 business days to metropolitan France. Please note that these times may vary depending on product availability and carrier delays.

Shipping Costs
We offer free shipping for all orders within metropolitan France. Any potential shipping fees for other destinations will be clearly indicated before you confirm your purchase.

Customs and Import Duties
We currently ship exclusively to metropolitan France. Therefore, no additional customs fees or import taxes will apply to your order.

Delivery Commitment
We are committed to delivering throughout metropolitan France. In the rare event that we are unable to ship to your address, we will notify you promptly and issue a full refund.

Lost or Delayed Packages
If your tracking information shows no updates for an extended period, or if your order has not arrived within the expected delivery window, please contact us. Our support team will work directly with the carrier to resolve the issue and provide a solution, which may include a replacement shipment or a full refund.

Support
Our customer support team is here to assist you. You can reach us at:
Email: contact@visionplus-nutrition.com
We strive to respond to all inquiries within 24 hours.