Refund Policy

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract without giving any reason within fourteen days.

The withdrawal period expires fourteen days after the day you, or a third party other than the carrier and designated by you, take physical possession of the goods. If you ordered multiple products in a single order that are delivered separately, the period runs from the day you, or a third party other than the carrier and designated by you, take physical possession of the last product. If the withdrawal period expires on a Saturday, Sunday, or public holiday, it is extended until the following business day.

Exercising the Right of Withdrawal

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

You can notify us by:

  • Email: contact@visionplus-nutrition.com

  • Registered letter with acknowledgment of receipt to the address on the withdrawal form.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.
Please do not return the package to the address mentioned on the withdrawal form; we will provide you with the correct return address after receiving your withdrawal notification.

You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods. Therefore, any item not in its original packaging, damaged, or with missing parts for reasons not due to an error on our part may not be refunded in full.

LEGAL WARRANTIES
Extracts from the CONSUMER CODE
Legal Warranty of Conformity

Art. L. 217-4 - The seller delivers goods that conform to the contract and are free from hidden defects at the time of delivery. The seller is liable for any lack of conformity existing at the time of delivery which becomes apparent within two years from that date.

Art. L. 217-5 - The goods are deemed to conform to the contract if they particularly, where applicable:
1° Correspond to the description, type, quantity, and quality, notably in terms of functionality, compatibility, interoperability, or any other characteristic provided for in the contract;
2° Are fit for any particular purpose required by the consumer, brought to the seller's attention no later than at the time of the conclusion of the contract and which the seller has accepted;
3° Are delivered with all accessories and installation instructions;
4° Are updated in accordance with the contract.

Art. L. 217-7 - Any lack of conformity which becomes apparent within twenty-four months from the delivery of the goods is presumed to have existed at the time of delivery, unless proven otherwise. This period is reduced to twelve months for second-hand goods.

Art. L. 217-8 - In the event of a lack of conformity, the consumer is entitled to have the goods brought into conformity through repair or replacement, or to a price reduction or termination of the contract.

Art. L. 217-9 - The consumer is entitled to demand that the goods be brought into conformity. The consumer can choose between repair and replacement.

Extracts from the CIVIL CODE
Regarding Hidden Defects

Article 1641.- The seller is bound by a warranty against hidden defects in the item sold that render it unfit for its intended use, or that so diminish its use that the buyer would not have acquired it, or would have given only a lesser price for it, had he known of them.

Article 1644.- In such cases, the buyer has the choice of returning the item and having the price restored to him, or keeping the item and having part of the price restored to him, as determined by experts.

Article 1648.- The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.

WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from the contract)

To: Thibault BOUSQUET, 60 rue François 1er, 75008 Paris (Please do not return the package to this address)
Email: [To be completed by the consumer] / Phone: [To be completed by the consumer]

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*),

Ordered on () / Received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date: